Office Administrator

Employer Parents Plus
Job Type Administration
Location Dublin and the East
Salary €25,000 to €37,408 FTE
Closing Date Friday 29th of April 2022 at 5p.m

Description

Would you like a meaningful new role and be part of a team who improve outcomes for services and families?

We are at an exciting stage of expansion and would love to hear from suitable candidates for the position of Office Administrator with Parents Plus.

Background Information

At Parents Plus we are driven by our mission to improve the well-being of children, young people, and parents, and to strengthen families, by empowering professionals to deliver our evidence-based parenting and mental health programmes in their services.

Our research, programme development, training and supervision enables community, health, education and disability services, in Ireland and internationally, to maximise their impact for families.  In the last 10 years alone, Parents Plus has supported over 1,000 organisations to create sustainable change in their service delivery, strengthening over 100,000 families.

Our vision is to create a world where families have access to proven and tailored parenting and mental health tools from the services they turn to in their communities, early on in their journey, improving their outcomes and preventing difficulties arising.

To this end we are seeking applications from suitable candidates who want to join in delivering on our vision and mission.

About the role

Office Administrator Job Description Details

Customer Service Sales and Sales Function

  • Managing incoming calls and answering queries about Parents Plus trainings and supervision for professionals to fit their service needs.
  • Working with Programme Manager and Sales to ensure enquiries for training professional agencies are followed up on
  • Updating CRM database
  • Management of admin email account

Finance Function

  • Amending customer invoices
  • Credit control

Post-Training Support Function

  • Providing administration support to the training team
  • Updating campaigns on Salesforce
  • Approving new users on the website
  • Supporting trained professionals to access resource section of website
  • Drafting and issuing attendance certificates

General Administration Tasks

  • General administrative work, projects and office duties
  • Supporting and assisting the CEO in the running of the charity
  • Administration for onsite training
  • Attending and drafting minutes for the Management team and Board meetings
  • Undertaking of such additional duties and responsibilities as may be assigned from time to time

 

We are looking for someone with skills and experience in the following areas

  • Previous experience in sales administration, or a similar role.
  • Advanced administrative and organisational skills
  • Exceptional interpersonal and customer service skills.
  • Experience with industry software such as Salesforce CRM or similar, as well as MS Office.
  • Proficiency with word processing and spreadsheet software.
  • Excellent written and verbal communication skills.
  • Team player with a positive attitude
  • Responsible, ability to work independently, manage multiple tasks, prioritise and meet deadlines
  • Has an appreciation of the work and mission of the Parents Plus Charity with a desire to learn and develop within the organisation

Conditions

This role will report to the CEO and is a part-time, 25 hour post, across 5 days.

Based in the Mater Hospital, Eccles Street, Dublin 7.

Requires work outside of regular office hours a few times a year (early morning meetings with advanced notice).

6 months’ probation.

Candidates must have capacity/permission to reside and work in the EU.

Salary range is €25,000 to €37,408 pro rata, based on 37 hour week, depending on experience. 27 days annual leave pro rata.

Apply

To apply for this role, please complete and send the attached application form and a covering letter to [email protected]

Closing date for applications is Friday 29th of April 2022 at 5p.m.

Interviews will be held on Monday 9th of May 2022

 

 

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