Mental Health Tenancy Sustainment Worker

Employer Housing Association for Integrated Living
Job Type Communications Policy Operations Administration Care Support Work
Location Dublin and the East
Specific Location Dublin (with possible travel to surrounding counties)
Salary €36,612 - €45,724.42
Closing Date 21/11/2018


Job title: Mental Health Tenancy Sustainment Worker - HAIL In House Project Team F/T post, 2 year contract

HAIL is an Approved Housing Body with a strong reputation in providing both quality housing and floating support services to people with mental health difficulties in their own homes across Dublin, Kildare, Laois and Louth.

HAIL’s vision is to be the provider of choice for housing and support for people with mental health difficulties, enabling them to achieve and sustain independent living in the community by having secure, quality, affordable accommodation with appropriate support services tailored to  their needs.

HAIL’s mission is to provide housing and individually tailored support services to support tenants and clients, primarily those with mental health difficulties, to integrate and live independent lives in the community.

Job purpose: Working as part of the HAIL Support Service providing a floating support service to people with mental health difficulties in HAIL tenancies and/or living in other forms of tenure. You will report to the In House Service Project Leader.

Job Information: This is a full-time post, 35 hours per week - 9.00 – 5.00 Monday to Friday. Contract for 2 years. Please note this role will require some evening and weekend work and flexibility may be required.

Role Description
To provide a floating support service to people with profound and/or enduring diagnosed mental ill health in their own homes and other accommodation types. To source housing and resettle clients into new tenancies to enable them to live independently within their community.

Key Roles and Responsibilities - Tenancy Support and Resettlement

  • To identify and secure accommodation for those moving from both congregated and homeless accommodation settings.
  • To support clients to establish and/or maintain their tenancy where a past history of homelessness or institutionalisation has been a factor in their life.
  • To develop and implement comprehensive, individually tailored resettlement and support plans that enable our client group to sustain accommodation appropriate to their needs.
  • To conduct proactive weekly (at a minimum) home visits to our clients based on their level of need.
  • To respond appropriately in crisis situations and to identify the need for brief interventions and relapse prevention techniques.
  • To map, record and complete needs assessments, risk assessments and support plans with clients ensuring their understanding and buy in to the process.
  • To work with housing providers to ensure that housing is carefully matched to individual needs.
  • To provide advice and assistance to clients in matters relating to their tenancies such as budgeting, benefits, negotiation skills, practical skills, etc.
  • To intervene in cases of anti-social behaviour or neighbour dispute.
  • Assist with negotiation and conflict resolution in order to minimise tenancy breakdown.

Key Roles and responsibilities - Client / Tenant Support

  • To provide all potential and new clients/tenants with information about HAIL and our support services.
  • To work in a preventative manner to provide early intervention and appropriate onward referral services.
  • To act as the Case Manager and promote clinical and personal recovery.
  • To assess client needs, identify problems and work with interdisciplinary teams to devise and implement recovery plans .
  • To manage crisis and conflicts.
  • To provide access to specialist services for clients facing barriers to independent living such as drug, alcohol and / or physical health issues.
  • To provide a flexible approach where appropriate to the times in which we deliver our floating support model.
  • To act as an advocate for clients and co-ordinate required services.
  • To monitor and evaluate client progress and prepare discharge handovers.
  • To help clients develop skills and support clients to participate in activities that maintain or increase their quality of life.
  • To invite and include clients/tenants to all HAIL activities/events and forums.
  • To promote our Peer Support Programme and Volunteers as being potentially beneficial within the life’s of tenants/clients.
  • To assist clients to gain access to work, education and training.

Key Roles and Responsibilities - Stakeholder Engagement & Management

  • To work closely with clients, families, physicians, psychiatrists, psychologists and other health providers.
  • To be confident in calling and facilitating client case management meetings with external agencies/funders.
  • To maintain relationships and ensure accountability to funding bodies.
  • To work in a respectful, coordinated and integrated way with other statutory and voluntary agencies, and within local communities.

Key Roles and Responsibilities - Administrative and Other Duties

  • To maintain confidential records of client progress.
  • Secure the confidentiality of all interactions and records.
  • To utilise PASS & Salesforce CRM to record client service admission, interventions and relevant subsequent outcomes.
  • To ensure each client has a completed Needs Assessment, Risk Assessment, Support Plan, and all associated documentation which is reviewed as appropriate.
  • To keep and maintain recorded daily interventions and outcomes notes.
  • To assist the Head of Services in the collation of monthly statistics.
  • To attend and actively participate in internal/external meetings, training events, conferences and other functions as directed by the Services Manager.
  • To participate in and co-ordinate the delivery of research on behalf of the organisation.
  • To work closely with other departments to promote the organisation and to actively build positive professional connections.
  • To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
  • To ensure that all HAIL policies and procedures are being adhered to, particularly those relating to Health and Safety, Complaints, Code of Practice and Confidentiality.

Person Specification
Key requirements for the positions of Mental Health Tenancy Sustainment Worker are;

1. Qualifications

  • If you are interested in joining our team you must have at least 5 years experience in Homeless/Housing services and specific relevant experience of more than 3 years in the field of mental health recovery promotion.
  • Applicants should hold a recognised and relevant 3 rd level qualification such as RPN/Social Worker and/or FETAC Level 7 Qualification in Social Care or a degree in Addiction studies.

2. Experience, Knowledge & Skills
The Applicant must have proficient experience, knowledge and skills in the following areas to be deemed suitable for this position.

  • Experience (5 years+) of working with people with mental health and other complex needs.
  • Extensive experience (5 years+)of both or either the homeless/housing sector.
  • Experience of working with clients in their transition to independent living.
  • Experience in developing individual management strategies and plans for service users with complex needs.
  • Experience of case management and confidential record keeping practices.
  • Working knowledge of GDPR regulations.
  • Demonstrated ability to manage a complex workload
  • Demonstrated experience of accessing mainstream services for clients.
  • Experience of completing Client Centred Assessments & Risk Assessments and implementing appropriate safety measures.
  • A working knowledge of tenancy sustainment and/or housing resettlement models.
  • An understanding of preventative strategies in the context of housing clients with complex and challenging needs.
  • Ability to set clear objectives and put goals in place using a consistent approach to care planning around the needs of those presenting with multiple care and support needs.
  • A working knowledge of Life Skills Mapping and/or Recovery Orientated Programmes (WRAP/STAR).
  • A working knowledge of Housing Law – tenant’s rights and responsibilities.
  • Knowledge of welfare entitlements.
  • Be familiar with Recovery Orientated Support Programmes, Relapse.
  • Prevention and Floating Support Models.
  • Ability to influence and negotiate.
  • Ability to deal appropriately with the challenge of the role.
  • Demonstrate professional behaviour and opinion based on objective assessments.
  • Contributing to the prevention and management of challenging behaviour.
  • Ability to take initiative and responsibility.
  • Be highly motivated.
  • Analytical and problem solving skills.
  • Demonstrate working knowledge of I.T based programmes such as Excel, Power Point AND Word Processing.
  • Ability to formulate and structure research based documents and present them to peers and future funders.

3. Conditions

  • The Salary will be commensurate with the experience of the individual appointed and in line with the Organisations salary scale. Salary Scale: €36,612 – €44,724.42

4. Appointment

  • Posts will be filled immediately.
  • All contracts are subject to successful completion of six month probationary period.
  • Use of a car and a full driving license is essential.
  • HAIL may create a panel for future posts with your consent.
  • Please note these posts are part funded by the DRHE and the HSE.


Please send your C.V. and letter of application to [email protected] by 5pm on Wednesday 21st of November 2018

*Only those shortlisted for interview will be responded to.

HAIL is an equal opportunities employer.

Only registered members can apply for jobs.