Mental Health Resettlement & Tenancy Sustainment Worker

Employer Housing Association for Integrated Living
Job Type Communications Policy Operations Administration Support Work
Location Dublin and the East
Specific Location Dublin 7, Dublin 2
Salary €36,612 - €45,724.42
Closing Date 21/11/2018


Job title: Mental Health Resettlement & Tenancy Sustainment Worker - Slan Abhaile Project F/T Post, 2 yr contract

HAIL is an Approved Housing Body with a strong reputation in providing both quality housing and floating support services to people with mental health difficulties in their own homes across Dublin, Kildare, Portlaoise and Louth.

HAIL’s vision is to be the provider of choice for housing and support for people with mental health difficulties, enabling them to achieve and sustain independent living in the community by having secure, quality, affordable accommodation with appropriate support services tailored to their needs.

HAIL’s mission is to provide housing and individually tailored services to support people, primarily those with mental health difficulties, to integrate and live independent lives in the community.

Job purpose: To work with clients referred from three individual CHO AREA 9 Mental Health Rehabilitation Teams, to build strong interpersonal relationships and source housing appropriate to the client’s individual choice and needs. To assess client’s independent living capabilities and work together on support need areas. To promote Person Centred Recovery in a community context whilst ensuring social connectedness. To support clients in becoming good tenants and offer floating support visits post resettlement for up to 9 months. You will report to the Slán Abhaile Project Leader.

Job information: 35 working hours - Monday to Friday but flexibility will be required. This is for a 2 year contract

Role Description

Working as an integral part of a professional team, your core responsibilities will include; engaging with and building therapeutic relationships with our client group to motivate them and advocate with them for housing. You will promote well being, independent living and carry out risk assessments with clients in order to establish their support plan goals, which will facilitate successful independent living in the community. Thereafter you will source
housing with and resettle your client’s into their new tenancies, whilst offering
and providing a floating support service to them.

Key Roles and Responsibilities - Tenancy Acquisition and Resettlement

  • Identify and source housing opportunities, ensuring security of tenure for clients.
  • Assess all housing options, resulting in high quality accommodation and ensuring suitability of accommodation for client profile.
  • To liaise with community mental health rehab teams to ensure continuity of care to our shared clients when moving into a new tenancy. 
  • Identifying supports available in the local community for our clients to engage with
  • Collaboration and knowledge sharing with stakeholders, including other Housing Associations, Local Authorities etc.
  • To support clients to establish and/or  maintain their tenancy where a past history of homelessness  or  institutionalised   living  has been a factor in their life 
  • To  develop and implement comprehensive, individually tailored resettlement and support plans that enable our client group to sustain accommodation appropriate to their needs
  • To conduct proactive  weekly (at a minimum) home visits to our clients based on their level of need
  • To respond appropriately in  crisis situations and to identify the need for brief interventions and relapse prevention techniques 
  • To map, record and  complete needs assessments,  risk assessments and support plans with clients, ensuring their understanding and buy in to the process 
  • To provide advice and assistance to clients in matters relating to their tenancies such as budgeting, benefits, negotiation skills, practical skills, etc.
  • To intervene in cases of anti-social behaviour or neighbour dispute.  Assist with negotiation and conflict resolution in order to minimise tenancy breakdown

Key Roles and Responsibilities – Client / Tenant Support

  • To help clients develop skills and support clients to participate in activities that maintain or increase their quality of life 
  • To provide all potential and new clients/tenants with information about HAIL and our support services 
  • To work in a preventative manner to provide early intervention and appropriate onward referral services 
  • To act as the case manager and promote clinical and personal recovery   
  • To assess client needs, identify problems and work with multi disciplinary teams to devise and implement recovery plans 
  • To manage crisis and conflicts  
  • To provide access to specialist services for clients facing barriers to independent living such as drug, alcohol and / or physical health issues. 
  • To act as advocates for clients and co-ordinate required services 
  • To monitor and evaluate client progress and prepare discharge handovers 
  • To invite and include clients/tenants to  all HAIL activities/events and forums  
  • To promote our Peer Support Programme and Volunteers as being potentially beneficial within the life’s of tenants/clients 
  • To assist clients to gain access to work, education and training.

Key Roles and Responsibilities – Stakeholder Engagement & Management

  • Development of partnerships with private and public organisations to ensure collaboration and partnership in delivery of housing units.
  • To work closely with clients' families, physicians, psychiatrists, psychologists and other health providers 
  • To be confident in calling and facilitating client case management meetings with external agencies/funders 
  • To maintain relationships and ensure accountability to funding bodies
  • To work in a respectful, coordinated and integrated way with other statutory and voluntary agencies, and within local communities

Key Roles and Responsibilities - Administrative & other duties

  • Secure the confidentiality of all interactions and records - To maintain confidential records of client progress 
  • To utilise PASS & Salesforce to record client service admission, interventions  and relevant subsequent outcomes 
  • To ensure each client has a completed needs assessment, risk assessment, support plan, and all associated documentation which is reviewed as appropriate 
  • To keep and maintain recorded daily interventions and outcomes  
  • To assist the Head of Services in the collation of monthly statistics i.e. recording of KPI’s and delivering on agreed targets 
  • To attend and actively participate in internal/external meetings, training events, conferences and other functions as directed by the Project Leader 
  • To participate in regular supervision and annual appraisal, and help in identifying  your own job-related development and training needs
  • To ensure that all HAIL policies and procedures are being adhered to, particularly those relating to Health and Safety, Complaints, Code of Practice and Confidentiality.

Person Specification - Key requirements for the position of Mental Health Resettlement and Tenancy Sustainment Worker 

1. Qualifications

If you are interested in joining our team you must have at least 5 years experience in Homeless/Housing Services and specific relevant experience of more than 3 years in the field of Mental Health Recovery and Promotion. 

Applicants should hold a recognised relevant third level qualification such as RPN/Social Worker and/or a FETAC Level 7 Qualification in Social Care or a Degree in Addiction Studies.

2.Experience, Knowledge & Skills  

The Applicant must have proficient experience, knowledge and skills in the following areas to be deemed suitable for this position. 

  • Experience (5 years+) of working with people with mental ill health and other complex needs
  • Extensive experience in both or either homeless/housing sector 
  • Excellent understanding and experience of working within the field of dual diagnosis 
  • Proven track record in promoting independent living 
  • Ability to engage, motivate and support vulnerable individuals through one to one interventions. 
  • Experience in developing individual management strategies and plans for service users with complex needs 
  • A working knowledge of tenancy sustainment or housing resettlement models  
  • Working knowledge of the structures within mental health services
  • Experience as a case manager, promoting clinical and personal recovery   
  • Experience in providing access to specialist services for clients facing barriers to independent living such as drug, alcohol and / or physical health issues. 
  • Utilisation of PASS & Salesforce systems to record client service admission, interventions  and relevant subsequent outcomes 
  • An understanding of preventative strategies in the context of housing clients with complex and challenging needs
  • To respond appropriately in  crisis situations and to identify the need for brief interventions and relapse prevention techniques

3. Conditions

The Salary will be commensurate with the experience of the individual appointed and in line with the organisation’s salary scale.

4. Appointment

Posts will be filed immediately. All contracts are subject to Gardaí Clearance and successful completion of a six month probationary period. 

Please note this post is funded by the HSE in CHO Area 9

Use of a car and a clean driving licence is essential.


Please send your C.V. and letter of application to [email protected] by 5pm on Wednesday 21st of November 2018 

Only those shortlisted for Interview will be responded to.

HAIL may create a panel for future posts with your consent. 

HAIL is an equal opportunities employer. 

Only registered members can apply for jobs.