Housing Officer

Employer Housing Association for Integrated Living
Job Type Communications Policy IT Operations Service/Project Management Training Administration Support Work
Location Dublin and the East
Specific Location North Dublin
Salary €40,316.19 - €50,349.40
Closing Date 21/11/2018


HAIL is an Approved Housing Body with a strong reputation in providing both quality housing and floating support services to people with mental health difficulties in their own homes across Dublin, Kildare, Portlaoise and Louth.

HAIL’s vision is to be the provider of choice for housing and support for people with mental health difficulties, enabling them to achieve and sustain independent living in the community by having secure, quality, affordable accommodation with appropriate support services tailored to their needs.

HAIL’s mission is to provide housing and individually tailored services to
support people, primarily those with mental health difficulties, to integrate and live independent lives in the community.

Job information: This is a full-time post, 35 hours per week, Monday to Friday. Please note flexibility will be required. You will be reporting to the Housing and Property Manager.

Job purpose: Working as part of HAIL’s Housing Management Team you will be responsible for managing the tenancies and properties in your designated area, in accordance with the Organisation’s policies and procedures and contributing to the overall successful performance of the Team. You will also be responsible for developing and maintaining strong working relationships with your HAIL colleagues and with the key external stakeholders including the relevant personnel in the Local Authorities.


Role Description

To act as Housing Officer for the Dublin Northside area and to carry out all of the duties as specified below. HAIL may from time to time reallocate responsibilities and may require the Housing Officer to take on relevant tasks and projects.

Key Roles and Responsibilities – Lettings/Allocations

  • Managing the letting and allocations of properties per the Association’s Lettings Policy, including ensuring compliance with all regulations Developing and maintaining effective relationships with the local housing authority and other referral agencies.
  • Interviewing and assessing prospective residents and making allocation decisions.
  • Co-ordinating the viewings of properties with prospective tenants at hand- over and re-let stage.
  • Liaising with Support staff in the interviewing and allocation of properties for families and individuals with additional support needs.
  • Together with Support staff preparing, planning and delivering pre-tenancy programmes.
  • Ensuring all properties are let within the time specified in KPIs.
  • Advising prospective residents with regard to tenancy agreement.
  • Advising residents and prospective residents of housing options.
  • Work in partnership with the Support Team to ensure tenancy sustainment.

Key Roles and Responsibilities – Rent

  • Managing the rental system per the Association’s Rent Policies and Procedures.
  • Ensuring income returns and changes of circumstances are received
  • Advising tenants with regard to assessments.
  • Responsibility for identifying debt and managing cases of bad debt.
  • Arrears control and ensuring arrears KPIs are met.

Key Roles and Responsibilities – Estate Management

  • Ensuring properties meet all regulatory and HAIL letting standards.
  • Regularly visiting/inspecting developments/properties and completing necessary paperwork.
  • To carry out regular fire equipment inspection and drills.
  • Recording any nuisance and taking appropriate action.
  • Managing Anti Social Behaviour and other breaches of tenancy as per the Association’s Policy.
  • Recording and identifying causes of damage to property and ensuring it is remedied.
  • Maintaining accurate current records of all properties, residents and incidents
  • Attending community group/management company meetings from time to time or where necessary or appropriate

Key Roles and Responsibilities – Repairs

  • Managing and implementing the repair service efficiently per the Association’s Repairs & Maintenance Policy.
  • Responsibility for managing contractors and ensuring value for money.
  • Responsibility for seeking quotations/tenders and making recommendations when appropriate.
  • With the Housing & Property Manager to assist in the management of a programme of planned/cyclical maintenance.
  • Organising the repair of properties prior to re-letting.
  • Responsibility for inspecting repair work and ensuring quality of workmanship.
  • Inspecting void properties.
  • Responsibility for counter-charging tenants where appropriate.
  • Responsibility for ensuring that maintenance KPIs for the area are achieved.
  • Responsibility for maintaining the repairs and maintenance expenditure within budget.

Key Roles and Responsibilities – Organisation

  • Utilising the housing management computer system for the administration and maintenance of all relevant housing management files.
  • To create, manage, update and maintain all housing management/ tenant files.
  • To contribute to policy and procedures and to participate in the ongoing review and revision of documents within a service improvement framework.
  • Developing and maintaining relationships with local housing authorities and other agencies who have a key role in effecting housing management.
  • Keeping abreast of key legislative and procedural matters which affect your work as Housing Officer.
  • Producing reports as required on housing management for all properties and developments in your allocated area.

Key Roles and Responsibilities – Training

  • Attend/Request training appropriate to your role.
  • Key Roles and Responsibilities – Other.
  • To fulfil all care and high standards regarding both HAIL’s and your own health and safety obligations.
  • To positively promote the Association in all activities.
  • To exercise discretion in all aspects of the role.
  • Any other duties which are consistent with your role.

Key Roles and Responsibilities – Other

  • To fulfil all care and high standards regarding both HAIL’s and your own health and safety obligations.
  • To positively promote the Association in all activities
  • To exercise discretion in all aspects of the role
  • Any other duties which are consistent with your role

Person Specification - Key requirements for this post are;
1. Qualifications 

Candidates are required to have a property or housing qualification: the equivalent level of the Higher Certificate in Property and Facilities Management, or the CIH Certificate in Housing for example would be desirable. Full clean Irish driving license is essential.

2. Experience, Knowledge & Skills

The Applicant must have proficient experience, knowledge and skills in the following areas to be deemed suitable for this position.

  • At least two years recent experience as a Housing Officer in a Housing Body or Local Authority, or alternatively in a Property Management role, is essential Experience of working with a vulnerable client group
  • Experience of managing and working collaboratively with multiple internal and external stakeholders.
  • Strong communication & interpersonal skills
  • Ability to work on own initiative and as part of a team
  • Excellent planning & organisation skills
  • A working knowledge of Housing Law – tenant’s rights and responsibilities and RTB processes.
  • Excellent attention to detail.
  • Strong proficiency in the MS Office suite of programs.
  • Experience of report writing.

3. Conditions
The Salary will be commensurate with the experience of the individual appointed and in line with the Organisation’s salary scale. Salary Scale: €40,316.19 to €50,349.40 (10 Point incremental scale)

4. Appointment

This post will be filled immediately. All contracts are subject to successful completion of a six month probationary period.



Please send your C.V. and letter of application to [email protected] by 5.00 pm on November 21st 2018.

Only those shortlisted for Interview will be responded to. HAIL is an equal opportunities employer.

Only registered members can apply for jobs.