Helpline Volunteer

Employer Women's Aid
Location Dublin and the East
Specific Location Women's Aid, 5 Wilton Place, Dublin 2.
Salary Volunteer Role
Closing Date 14/12/2018
Application Form/Job Description Volunteer-Application-Form-2018.doc 219.5 kB


Women’s Aid is currently recruiting for volunteers for its 24hr National Freephone Helpline.  The Helpline offers confidential information, support and understanding to women in the Republic of Ireland, who are being abused by current or former boyfriends, partners or husbands.

The Helpline is open 24 hours a day, 7 days a week.

Why volunteer?

Our Helpline volunteers are committed and dedicated individuals whose contribution to Women's Aid is vital to the high quality support and information that Women's Aid provides to those who ring our Helpline.

Helpline volunteers give support in a non-judgemental, non-directive approach, and work from the model of self-help and mutual aid. This model of work is about empowering callers to make their own decisions rather than about "helping" them.

 Who should volunteer?

Our volunteers are women who are over 18 years of age, have a warm empathic manner, are good listeners with fluent English (essential) and who have an interest in the issue of domestic violence.

By volunteering you will:

  • play a key role on the Helpline which supports those experiencing abuse in Ireland.
  • join a team of committed and dynamic volunteers.
  • develop an understanding of domestic violence through in-depth training and continued vital support while volunteering on the Helpline.

What's involved?

  • If an application is successful, candidates will be asked to make themselves available for one of the group interview dates. Group interviews will then be followed by individual interviews.
  • If you are offered a training place to volunteer on the Women's Aid Helpline, we will ask you to provide 2 written references.
  • The Helpline Volunteer Training includes a number of modules which allow volunteers space to learn and think about the issue of domestic violence including the root causes of domestic violence, the range of effects of domestic on women and children, obstacles and options for women seeking help and listening and support skills.
  • The training involves a significant time commitment and takes place on Saturdays and Thursday evenings (5 x Saturdays and 4 x evenings).
  • The training is delivered in a highly interactive, dynamic environment. It is carried out by the Women's Aid Training and Development Department and the Helpline Manager.
  • Women's Aid Helpline Training has an excellent reputation and is recognised as one of the best given by a Domestic Violence Service Provider in the Republic of Ireland.
  • Following successful completion of the training, volunteers undergo a comprehensive induction into the helpline before taking calls.
  • The requirement thereafter is one shift per week for a minimum of two years, following training.
  • The Helpline is open 24 hours a day, 7 days a week

What support is available for volunteers?

  • The Women's Aid National Freephone Helpline is co-ordinated by the Helpline Manager and the Volunteer Co-ordinator and employs a small team of experienced support workers. Women's Aid recognises and acknowledges how difficult the work can be and there is consistent support available to enable volunteers to continue the work.
  • An on-call and de-brief space is available to all volunteers. Monthly support and supervision meetings are held with all volunteers to provide extra support. Monthly meetings also include outside inputs to continue building on volunteers’ skills base.

Are you available?

The next round of volunteer training will run between 7th February 2019 – 14th March 2019.  The training programme is outlined below.

Module: Pre-training meeting           

Thursday, 7th February 2019 

Time: 7pm – 10pm 


Module: Basic Awareness 

Saturday, 9th February 2019 

Time: 10am – 4:30pm 


Module: Working with woman 

Thursday, 14th February 2019 

Time: 7pm – 10pm 


Module: Domestic Violence and Children 

Saturday, 16th February 2019 

Time: 10am – 4:30pm 


Module: Root causes of domestic violence 

Saturday, 23rd February 2019 

Time: 10am – 4:30pm 


Module: Legal module 

Thursday, 28th February 2019 

Time: 7pm – 10pm 


Module: Listening Skills 

Saturday, 2nd March 2019 

Time: 10am – 4:30pm 


Module: Helpline Techniques 

Saturday, 9th March 2019 

Time: 10am – 4:30pm 


Module: Self-care 

Thursday, 14th March 2019 

Time: 7pm - 10pm 


Before you apply please make sure that you are available for all the training dates as attendance at all sessions is mandatory.

All training takes place at the Women’s Aid offices in Dublin 2.


Complete and return the Volunteer Helpline application form.  Send applications to Laura Brennan, Volunteer Co-Ordinator, Women's Aid, 5 Wilton Place, Dublin 2.  Email [email protected].

Deadline for receipt of applications is 5pm, 14th December 2018.

Only registered members can apply for jobs.