Friends Manager

Employer National Gallery of Ireland
Job Type Development
Location Dublin and the East
Specific Location National Gallery of Ireland, Merrion Square West, Dublin 2
Salary €45,000 (gross) per annum
Closing Date 6 August 2021


The National Gallery of Ireland is the country’s most popular free visitor attraction housing the nation’s collection of European and Irish art from about 1300 to the present day, and an extensive Library & Archive. Nominated for European Museum of the Year (2018), and winner of the Royal Institute of the Architects of Ireland Culture-Public Building award (2018), the Gallery continues its mission of serving our visitors in their enrichment and enjoyment of visual art. Entry to the collection is free for all to enjoy, learn and be inspired.

The Friends of the National Gallery of Ireland (FNGI) was established in 1986 to support the activities of the Gallery by recruiting membership, to encourage an appreciation of painting, sculpture and architecture. It is a self-funding organisation with charitable status, committed to promoting the Gallery and its collections and to expanding awareness and appreciation of the visual arts through a range of educational and social events. Members play an important role in supporting the Gallery in various aspects of its work and can avail of a number of benefits related to membership.

The FNGI wish to recruit a Friends Manager for a 3 year fixed term contract. The purpose of this role is to ensure the effective management, commercial growth and service delivery of FNGI. Reporting to the Head of Development, (National Gallery of Ireland - or nominated deputy), the successful candidate will:

  • Lead the team in delivering the Friends strategic plan for increasing membership and income, with an emphasis on growth and sustainability
  • Coordinate an excellent customer service for FNGI members
  • Write detailed reports to account for all FNGI activity
  • Have responsibility for the health, safety and welfare of the FNGI team
  • Manage membership systems, and liaise with system providers
  • Manage the day to day operations of the office and Friends desk, including organisation of rostering, cover for leave and the day to day duties of relevant team members
  • Manage the database(s) (Ticketsolve & E-tapestry)
  • Ensure membership administration is efficient, with clearly documented policies and drive continuous improvement and development in this area
  • Develop and maintain accurate membership records
  • Ensure GDPR compliance is upheld
  • Work closely with the Finance Department regarding payment run schedules, to ensure direct debit payments and Purchase Order deadlines are met
  • Collaborate with the Development Department on donor prospecting and stewardship
  • Manage customer complaints as and when required
  • Collaborate on budgeting and re-forecasting, as required
  • Carry out other duties and responsibilities as requested by line manager


The successful candidate will have:


  • Previous work experience in a membership organisation and/or customer service environment, with an enthusiasm and interest for working in an arts, heritage cultural institution
  • A professional, polite and courteous manner with excellent interpersonal skills coupled with confidence, drive, integrity and enthusiasm
  • A proven track record of managing membership systems and database management.
  • A third level qualification (NFQ Level 8 or above) in business, finance or other related discipline
  • A commercial acumen with an aptitude for analysing progress and measuring success against set targets
  • A proven ability to lead and motivate team members to achieve results to a consistent high standard
  • A flexible and energetic approach to work
  • Strong project management ability with previous work experience of managing budgets
  • Exceptional accuracy and attention to detail coupled with a methodical and organised approach to office administration
  • A proven ability to work under pressure and be willing to be a supportive in a small, busy organisation
  • An ability to develop and implement practical and effective processes and procedures
  • A responsible work ethic, with a proven ability to work on own independently with minimal supervision
  • Excellent communication skills – both oral and written
  • High proficiency in Microsoft Office programmes and databases including box office/ticketing and CRM systems
  • A general knowledge of GDPR and national data protection laws
  • An understanding of Ticketsolve and E-tapestry systems (desirable)


Note: This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. The job description may be subject to review in the view of new structures and / or the changing needs of the Gallery. All employees are required to be compliant with NGI screening, security and Garda vetting procedures.


Salary: €45,000 (gross) per annum.

Duration: 3 year fixed term contract, Full-Time

Working hours: Full time, 5 days a week - 37 hours per week (net of breaks). Please note, flexibility is required and the successful candidate may be required to work occasional late evenings and weekends. Applicants must note that this job is based onsite at the National Gallery of Ireland, Merrion Square West, Dublin 2


Closing date for receipt of applications: 6 August 2021

Interviews will be held on: 19 and 20 August 2021

How to apply: Please upload a cover letter and curriculum vitae. Candidates should note that panels may be formed from which future positions may be filled. -


The National Gallery of Ireland is an equal opportunities employer

Only registered members can apply for jobs.